What is the exchange and return period?

Return within one day from the date of receiving the order, exchange within 3 days from the date of receiving the order,

The customer shall bear the costs of return and replacement, which are intended for shipping costs,

It is deducted from the value of the returned or replaced product.

What are the conditions for exchange and return?

In order to replace or return the product, it is required that the product be in a sound condition and that the consumer has not used the product or obtained its benefit.

The city carpet store has the right to inspect the product before exchanging it to ensure its safety.

The consumer is not entitled to exchange or return the product in the following cases:

· If the product was manufactured at the consumer's request or according to specifications specified by him, such as wrapping gifts according to the occasion

· If a defect appears in the product due to the consumer's improper possession.

Can I cancel my order before shipping?

Yes, you can cancel it when the status of the request is "pending review" by contacting customer service

Note that the order cannot be canceled when paying through the Tamara service: Shop now and pay later

Because you paid a third party, Tamara

What is the policy if the gift is not received from the recipient?

Sincerely apologize for not canceling the order and you will not be refunded

You can return the gift to someone else or receive it yourself.

A re-delivery fee will be added

What are the steps to recover the amount I paid in the event of a return?

• The amount will be refunded after the product reaches us and confirms its integrity and packaging.

The product must be unused and in the original packaging in which it arrived

• The cost of returning the product will be deducted from the customer.
• Transfer the amount after deducting the value of shipping the return to the customer’s account within 24 hours or according to the bank’s system in confirming transfers.

What are the replacement procedures?

After sending the product to us and confirming its receipt and examination by our team, the replacement product that you have chosen will be sent.

If there is a price difference, an invoice will be issued for your payment.

How can I replace or return a damaged product?

We sincerely apologize for any product you received that was damaged or broken during transportation and shipping. Please contact us within 24 hours of receiving your order.

And send pictures of the broken (damaged) product

The case will be followed up by our team immediately

For returns and exchanges, contact via email or WhatsApp, clarifying the order number and details:

Email:

[email protected]

WhatsApp :

+966596118596